TERMS & CONDITIONS
On this page you can read our Terms & Conditions
Terms & Conditions
PAYMENT ON LOCATION
We do not accept cash payments for security reasons. You can pay with your debit or credit card.
CANCELLATION POLICY DURING PANDEMIC
If you want to cancel one or more appointments, we offer you the option to reschedule free of charge up to 24 hours in advance. In case of cancellation outside this period, this option will lapse and the full entrance fee will be charged. We charge € 20 for a refund (per booked room). Cancellations are handled by email only: email@example.com
If the rules of our government change so that we have to cancel groups, you will receive a voucher from us.
CANCELLING YOUR RESERVATION
You can cancel your timeslot/booking free of charge up to 72 hours before the start of your escape room experience.
If you cancel your booking later than the cancellation deadline, the full admission fee will be charged. Cancellations can only be communicated to us by clicking on the “Cancel the booking” link in the confirmation email you received when you booked the escape room. When you click on the link you will cancel the booking and you’ll receive a confirmation of the cancellation. If you don’t receive the confirmation by email, your cancellation might be unsuccessful. Please contact Escape Room Nederland directly via email: firstname.lastname@example.org
GAME RULES / EXTRA INFORMATION
The FULL EXPERIENCE DEAL is only valid for a single team of 4 to 6 people who book both Rooms on a single date.
Minimum age: The Laboratory of Dr. Steiner: 16 years
Minimum age: The Girl’s Room: 18 years (proof of age is required when in doubt)
Minimum age: THE DOME: 18 years (proof of age is required when in doubt)
All of our Escape Rooms are bilingual: English/Dutch
NUMBER OF PLAYERS PER GAME
The Laboratory of Dr. Steiner: 3 to 6 players
The Girl’s Room: 4 to 6 players
THE DOME: 4 to 6 players
A maximum of 18 people can play per hour. (3 rooms/timeslots at the same time) Would you like to try to escape with more than 18 people? You will have to book 4 timeslots, or more.
The fire department does not allow us to lock more than 6 people in a room at a time.
People who are under the influence of alcohol/drugs are not given access to the Escape Room.
Mobile phones are not allowed into the Escape Room under any circumstances.
Escape Room Nederland is unfortunately not wheelchair accessible.
Suitable for pregnant women.
Hard of hearing; hearing protection is required.
Suitable for people who suffer from light claustrophobia.
Partially sighted; please bring reading glasses.
Access to the Escape Room Nederland premises is entirely at your own risk.
Make sure you and your team are present at the location 15 minutes before the start of the escape room experience.
Escape Room Nederland is located in Bunschoten.
Please do not park your car on the Welkoop parking lot.